No, seriously, stop laughing at that headline. Apparently there are some major issues with TTC in Toronto, and the board is looking to SEPTA's customer service initiatives over the past few years for guidance.

Of particular note are the comments of one blogger:

Colin Weir, who runs the transit blog septawatch.com praised many of Philadelphia's changes, particularly the introduction of an online route planner similar to the one unveiled by the TTC last week. He also lauded Philadelphia's enthusiastic use of Twitter to give customers service updates.

But he said Philadelphia still needs a lot of work.

"They really need to work on the cleanliness of the system. [That's] what I would say my biggest gripe with them is."

Check out the full story, plus the video. Worth noting is that the video leaves out my positive comments and leaves only my cleanliness comment.