In this new electronic era, should SEPTA continue to do so? Here’s what SEPTA’s thinking:
Finding ways to streamline our use of resources is part of SEPTA’s comprehensive Sustainability program. One area that we’ve studied is timetable production and the amount of paper, ink, and fuel required to make a complete schedule change 3 times a year.
What we realized was that we were expending resources to reprint schedules when the only thing that was changing was the date on the cover, so beginning with the February 2012 Transit Schedule change we will only print new timetables for those routes with service, stop, or time adjustments. For all of the other routes, your paper schedules from the fall change will remain in effect.
For every schedule change, we post electronic versions of the new timetables on the SEPTA website, in advance of the effective date, we post a center box ad on the website home page to promote the changes, we use Social Media – Twitter and Facebook – to let people know about upcoming changes, and a release is sent out to local media outlets. We also create leaflets to distribute to customers and posters for vehicles, stations, and customer service locations. Even with these efforts we still get questions, and sometimes complaints, the customers did not know schedules were changing.
Want to weigh in on SEPTA’s proposal to cut back on paper schedules? Take their survey here.